I have to tell you ladies... you hit the jackpot with Neffee Pinnock! She is a shining example of what customer service should be. Every time I speak with her, you can hear the smile in her voice. She goes out of her way to help us and if she doesn’t have answers right away, she is honest, does the research and calls right back with the answers. I just want you to know how much we appreciate every interaction we have with her. Your entire team is a joy to talk with. It’s rare to find a vendor who is so customer focused.Thank you!!!
I have been with Better Power for a while now going on at least 6 or 7 years and I can’t ever say enough about the team they have assembled. I also know that I am supporting another fellow Christian owned business that holds the same values as we do here! Keep it up and I will be right there alongside for many more years to come!
We would highly recommend Better Power for all of your generator needs. The team was very knowledgeable, helpful and prompt. Our experience was terrific and we are very happy with our generator.
I just want to say thank you to you and all of the Better Power staff for your help on our recent generator project. I am happy that we were able to work through all of the details. We got exactly what we needed and feel secure and confident going forward!
I’m very well pleased with Better Power and my experience working with them. Anytime I’ve had a question or needed a quote they have always gotten back to me. I would certainly recommend Better Power to any contractor in the market for a generator!
We have only had the best service with this crew! Always quick to respond with quotes, and most times everything is in stock. Makes my job easier.
I have worked with Better Power for several years, purchased many generators, and have to say all the staff there are always helpful in the selecting of the right unit and transfer switch. Their support and follow-up with information has been excellent, deliveries on time with no problems. Keep up your good work!
As a business owner and installer of generators it is important to me to partner with a supplier that enhances and compliments my offerings. The Better Power team makes that extra effort to review each bid, make constructive suggestions to enhance my product offering and is up front about real savings to pass along to the customer. The only way that I could get better service from them would be to have them on my own payroll. Give them a try and you will see that I am right.
I’m very happy with the service you provide. Your pricing is always right on and your delivery is exceptional.
I have been a Generac dealer since 2005 and have always been extremely happy working with the team at Better Power! Early on, I met Eugene and Cathy at a training seminar conducted by Emergency Power Systems. We spoke briefly, and they assured me that they were committed to assisting Generac dealers whenever possible. That was an understatement! My business has grown considerably in recent years and Better Power has always exceeded my needs. Being a small business in Northern New York is not easy, but knowing that I can rely on the great customer service at Better Power has made my life less stressful. Ted’s quick turn around on price quotes and order processing has allowed me to sell generators when other contractors are setting up initial site visits. Thanks guys, I’m looking forward to another busy year!
Gary, I wanted to thank you one more time. The wind storm took out the power at my house while I was sitting at home with my 4 month old baby. The lights went out and I panicked. A short moment later I heard the generator kick on in the lights came back on with it. I immediately relaxed knowing all the milk that I had then freezing and storing for the past 4 months was safe and my little girl would be warm. Thank you for helping me make one of the best decisions I could have made!
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